Filter set: Social CRM

4 Tricks To Charming Your Online Customer

In today’s world, it’s almost impossible to avoid online customers. This situation ...

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My Starbucks Idea: 5 Years Of Inspiring Ideas

My Starbucks Idea exists 5 years and they have turned 275 of consumer generated ideas into ...

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Why Open Dialogue Is Essential For Successful Customer Services

Open dialogues are essential and social media lends itself fantastically to customer ...

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Social Help Desk: Relationship Revolution (Infographic)

Why another social help desk story and infographic? Because we believe in mutual ...

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30% Of Top 100 Brands Improve Customer Service On Twitter

With 500 million people using Twitter, 30% of the Interbrand Top 100 Brands have improved ...

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The Great Social Customer Service Race [Infographic]

Social Customer Service Race: Today’s consumer doesn’t want to be ...

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How “Just Do It” Was Conceived By W&K For Nike?

We all know Just Do It by Nike. But do you know its history and heritage? Learn how ...

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Coke On POE: Ask 50M Fans To Share Happiness

In this story you will get unlimited inspiration and insights about Coke's Social, POE, ...

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10 Inspiring Ways To Smart Advocacy Marketing

Free media is not always the same as earned attention. Bought fans are not always brand ...

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Why You’re Failing If You Ignore Social In CRM

You’ve heard all the hype about social media. Just about every business has a Twitter ...

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KLM’s Meet & Seat Social Seating Is Live

Last year we told you that KLM would launch its social seating service in 2012. Well, Meet ...

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Why Lonely Brands Buy Their Fans & Followers?

Why are lonely brands buying fans and followers? Is it the CEOs, that need to brag about ...

+ Story559 views