Will Your Customers Hold For Better Service?
Customer service goes hand in hand with customer loyalty. Many brands are aware of it and are trying to enhance their customer service so in case something somewhere goes wrong, the unsatisfied customer gets the best possible treatment.
How many times have you been waiting for ages to get transferred, listened to ridiculous music while waiting and explained your problem over and over again? Not only you were getting more and more frustrated, but also spent a lot of precious time to get the issue solved. Or not.
Did you give the company another chance? Would you recommend it to your peers after such experience? I doubt that. And this can happen to even to the most loyal customers of your company…
A recent survey by ClickFox, a customer experience analytics company, gathered data and looked at the results and reactions a bad customer service may result in.
Sometimes it seems to me that brands don’t care about customers and even the loyal ones and forget that customers won’t give a second chance.
What’s the most frustrating for them?
- having to speak to multiple people and explain the problem over and over again
- being kept on hold a.k.a. listen to lame music
- inexperienced representative
Also, and this is nothing new, when customers experience bad customer service they almost immediately:
- tell family/friends
- ask for supervisor
- cease doing business with the company
And as peers are the most trusted sources, the prospect clients wi’ll probably avoid such a company even if promised heaven on earth. Including consumers’ comments and reviews and word-of-mouth influence plus taking the power of social media into account, hope your community manager has a well prepared crisis management.
Some of great examples of how to keep the loyal customers loyal through help desk? Go for social media! With the help of twitter it’s easy to manage hundreds of requests as Xbox support, Best Buy’s Twelpforce and others are doing.
Zendesk put all the data from ClickFox’s survey into the Loyalty Test infographic below. Would your company pass the loyalty test?
Companies need loyal customers and more importantly keep them satisfied. Even though customers may rarely share good experience with customer service, it’s highly probable that they’ll become advocates of the brand and start recommending your products and services.
It might seem as a long way with obstacles but at the end the brand and company are rewarded with positive buzz, recommendations and of course loyal customers that can become brand advocates.
Would love to hear your thoughts in the comments below.
Source: zendesk.com
Related Stories
Follow Category?Social Commerce |
Follow Author?Martin Michalik |
9 more
Follow Tags?brand advocatesclickfoxcrmcustomer comments |
I really love to read such an excellent article. Helpful article. Hello Administ . Shellerim.org
Thank you great posting about essential oil. Hello Administ . Obesity treatment , Obesity treatment Turkey , Obesity treatment in Turkey , http://www.santenette.com/
Hi, just required you to know I he added your site to my Google bookmarks due to your layout. But seriously, I believe your internet site has 1 in the freshest theme I??ve came across. evoegitim.com
Thank you great post. Hello Administ . Website: cami halısı istanbul
Thank you great posting about essential oil. Hello Administ . Website: cami halısı istanbul
Hi, just required you to know I he added your site to my Google bookmarks due to your layout. But seriously, I believe your internet site has 1 in the freshest theme I??ve came across. Website: http://www.santenette.com/
Everything is very open and very clear explanation of issues. was truly information. Website: cami halısı istanbul
gazeteyenigun.com.tr spam website in world thank you
Yalovahayat.com really cringe and spam website in the World i hated
Among millions of websites around the world, I am the king ikbalyildiz.com
Thank you great posting about essential oil. Hello Administ .
Thank you for content. Area rugs and online home decor store. Hello Administ .
Nice article inspiring thanks. Hello Administ . Website: venusbet
Thank you for content. Area rugs and online home decor store. Hello Administ .
Good info. Lucky me I reach on your website by accident, I bookmarked it.
Nice article inspiring thanks. Hello Administ .
Good info. Lucky me I reach on your website by accident, I bookmarked it.
Thank you great post. Hello Administ .
After all, what a great site and informative posts, I will upload inbound link – bookmark this web site? Regards, Reader.
Thank you great posting about essential oil. Hello Administ .
Hi, just required you to know I he added your site to my Google bookmarks due to your layout. But seriously, I believe your internet site has 1 in the freshest theme I??ve came across.
Great post thank you. Hello Administ .
After all, what a great site and informative posts, I will upload inbound link – bookmark this web site? Regards, Reader. Website Giriş için Tiklatın : https://www.melekhali.com.tr/
Thank you for great content. Hello Administ.
Hi, just required you to know I he added your site to my Google bookmarks due to your layout. But seriously, I believe your internet site has 1 in the freshest theme I??ve came across. Website : https://www.saricahali.com.tr/
Good info. Lucky me I reach on your website by accident, I bookmarked it. Website : https://www.saricahali.com.tr/
I really love to read such an excellent article. Helpful article. Hello Administ .
Thank you great posting about essential oil. Hello Administ .
Thank you for great article. Hello Administ .
Hi, just required you to know I he added your site to my Google bookmarks due to your layout. But seriously, I believe your internet site has 1 in the freshest theme I??ve came across.
Hello! I could have sworn I’ve been to this blog before but after browsing through some of the post I realized it’s new to me.
Thank you for great content. Hello Administ.
Everything is very open and very clear explanation of issues. was truly information.
Thank you great post. Hello Administ .
Hello! I could have sworn I’ve been to this blog before but after browsing through some of the post I realized it’s new to me. Website Giriş için Tiklatın : https://www.melekhali.com.tr/
Everything is very open and very clear explanation of issues. was truly information.
Thank you for great information. Hello Administ . Website : https://www.saricahali.com.tr/
Thank you for great article. Hello Administ .
After all, what a great site and informative posts, I will upload inbound link – bookmark this web site? Regards, Reader.
I really love to read such an excellent article. Helpful article. Hello Administ .
Thank you for great content. Hello Administ. hdxvipizle hdxvipizle
Thank you great posting about essential oil. Hello Administ . sollet sollet
Thank you for content. Area rugs and online home decor store. Hello Administ . casinolevant casinolevant
Thank you for great content. Hello Administ. solana wallet sollet
Hi, just required you to know I he added your site to my Google bookmarks due to your layout. But seriously, I believe your internet site has 1 in the freshest theme I??ve came across.
14/12/2023, 15:00
Hi, just required you to know I he added your site to my Google bookmarks due to your layout. But seriously, I believe your internet site has 1 in the freshest theme I??ve came across.
Good info. Lucky me I reach on your website by accident, I bookmarked it. sollet sollet
Hello! I could have sworn I’ve been to this blog before but after browsing through some of the post I realized it’s new to me.
Nice article inspiring thanks. Hello Administ .
After all, what a great site and informative posts, I will upload inbound link – bookmark this web site? Regards, Reader.
After all, what a great site and informative posts, I will upload inbound link – bookmark this web site? Regards, Reader.
Great post thank you. Hello Administ . venusbet deneme bonusu veren siteler
Thank you for great information. Hello Administ . türkçe altyazılı porno hdxvipizle
Great post thank you. Hello Administ . hdxvipizle hdxvipizle
Hello! I could have sworn I’ve been to this blog before but after browsing through some of the post I realized it’s new to me.
I really love to read such an excellent article. Helpful article. Hello Administ .
Everything is very open and very clear explanation of issues. was truly information. Casibom Website Giriş : Casibom
Thank you for great information. Hello Administ .
Thank you for content. Area rugs and online home decor store. Hello Administ .
Google is google
Thank you great post. Hello Administ .Casibom Website Giriş : Casibom
yazarhaber.com.tr Under the moonlight, whispers of the wind tell tales of forgotten dreams
Thank you great post. Hello Administ . Onwin , Onwin Giriş onwin
Thank you great posting about essential oil. Hello Administ . Onwin , Onwin Giriş onwin
Great post thank you. Hello Administ . Onwin , Onwin Giriş onwin
Thank you for great article. Hello Administ .
Great post thank you. Hello Administ . Website : https://www.saricahali.com.tr/
Good info. Lucky me I reach on your website by accident, I bookmarked it. Casibom Website Giriş : Casibom
I really love to read such an excellent article. Helpful article. Hello Administ . Website : https://www.saricahali.com.tr/
Good info. Lucky me I reach on your website by accident, I bookmarked it. Website : cami halısı
Thank you for content. Area rugs and online home decor store. Hello Administ . Website : cami halısı
Nice article inspiring thanks. Hello Administ .
Thank you for content. Area rugs and online home decor store. Hello Administ . Website : https://www.saricahali.com.tr/
Thank you great post. Hello Administ .Onwin Giriş Website: onwin
Yazarhaber.com.tr It broadcasts matches unlimitedly without violating copyrights
Thank you for great content. Hello Administ.
Thank you for great information. Hello Administ .
Hi, just required you to know I he added your site to my Google bookmarks due to your layout. But seriously, I believe your internet site has 1 in the freshest theme I??ve came across. Website : cami halısı
Hello! I could have sworn I’ve been to this blog before but after browsing through some of the post I realized it’s new to me.Onwin Giriş Website: onwin
Thank you great posting about essential oil. Hello Administ .
Great post thank you. Hello Administ .
Good info. Lucky me I reach on your website by accident, I bookmarked it.
Hi, just required you to know I he added your site to my Google bookmarks due to your layout. But seriously, I believe your internet site has 1 in the freshest theme I??ve came across.
Great post thank you. Hello Administ .
Thank you great post. Hello Administ .
Thank you for great content. Hello Administ. Diyarbet
Hi, just required you to know I he added your site to my Google bookmarks due to your layout. But seriously, I believe your internet site has 1 in the freshest theme I??ve came across. Diyarbet
Thank you for content. Area rugs and online home decor store. Hello Administ . Onwin Giriş için Tıklayın onwin
Hello! I could have sworn I’ve been to this blog before but after browsing through some of the post I realized it’s new to me. Websiteye Giriş için Tıklayın. a href=”https://cutt.ly/SahabetSosyal/” title=”Sahabet” rel=”dofollow”>Sahabet
Hi, just required you to know I he added your site to my Google bookmarks due to your layout. But seriously, I believe your internet site has 1 in the freshest theme I??ve came across.Onwin Giriş için Tıklayın onwin
I really love to read such an excellent article. Helpful article. Hello Administ . Website Giriş için Tıklayın: tipobet
Hello! I could have sworn I’ve been to this blog before but after browsing through some of the post I realized it’s new to me. Website Giriş için Tıklayın. Starzbet
Thank you great post. Hello Administ .Onwin Giriş için Tıklayın onwin
Great post thank you. Hello Administ . Website Giriş için Tıklayın. Starzbet
Hi, just required you to know I he added your site to my Google bookmarks due to your layout. But seriously, I believe your internet site has 1 in the freshest theme I??ve came across.Website Giriş için Tıklayın: tipobet
Thank you for content. Area rugs and online home decor store. Hello Administ . Website Giriş için Tıklayın: tipobet
Good info. Lucky me I reach on your website by accident, I bookmarked it. Onwin Giriş için Tıklayın onwin
Thank you for great information. Hello Administ . Websiteye Giriş için Tıklayın. a href=”https://cutt.ly/SahabetSosyal/” title=”Sahabet” rel=”dofollow”>Sahabet
Thank you for great article. Hello Administ .Websiteye Giriş için Tıklayın. a href=”https://cutt.ly/SahabetSosyal/” title=”Sahabet” rel=”dofollow”>Sahabet
Thank you for great content. Hello Administ. Website Giriş için Tıklayın: tipobet
Hello! I could have sworn I’ve been to this blog before but after browsing through some of the post I realized it’s new to me.Onwin Giriş için Tıklayın onwin
After all, what a great site and informative posts, I will upload inbound link – bookmark this web site? Regards, Reader. Onwin Giriş için Tıklayın onwin
Thank you great posting about essential oil. Hello Administ . Websiteye Giriş için Tıklayın. a href=”https://cutt.ly/SahabetSosyal/” title=”Sahabet” rel=”dofollow”>Sahabet
Thank you for content. Area rugs and online home decor store. Hello Administ . Websiteye Giriş için Tıklayın. a href=”https://cutt.ly/SahabetSosyal/” title=”Sahabet” rel=”dofollow”>Sahabet
Good info. Lucky me I reach on your website by accident, I bookmarked it. Website Giriş için Tıklayın: tipobet
Thank you for great article. Hello Administ .Website Giriş için Tıklayın: tipobet
Hi, just required you to know I he added your site to my Google bookmarks due to your layout. But seriously, I believe your internet site has 1 in the freshest theme I??ve came across.Website Giriş için Tıklayın: tipobet
Thank you for content. Area rugs and online home decor store. Hello Administ . Website Giriş için Tıklayın: tipobet
Thank you for great content. Hello Administ. Website Giriş için Tıklayın. Starzbet
Hi, just required you to know I he added your site to my Google bookmarks due to your layout. But seriously, I believe your internet site has 1 in the freshest theme I??ve came across. Website Giriş için Tıklayın. Starzbet
After all, what a great site and informative posts, I will upload inbound link – bookmark this web site? Regards, Reader.Website Giriş için Tıklayın: tipobet
Nice article inspiring thanks. Hello Administ . Website Giriş için Tıklayın. Starzbet
Nice article inspiring thanks. Hello Administ . Website Giriş için Tıklayın: tipobet
Thank you for great information. Hello Administ . Website Giriş için Tıklayın: tipobet
I really love to read such an excellent article. Helpful article. Hello Administ . Website Giriş için Tıklayın: tipobet
Good info. Lucky me I reach on your website by accident, I bookmarked it. Website Giriş için Tıklayın. Starzbet
Great post thank you. Hello Administ . Website Giriş için Tıklayın: tipobet
Thank you for great information. Hello Administ . Website Giriş için Tıklayın. Starzbet
Thank you for great article. Hello Administ .Website Giriş için Tıklayın. Starzbet
Thank you for content. Area rugs and online home decor store. Hello Administ . Website Giriş için Tıklayın. Starzbet
I really love to read such an excellent article. Helpful article. Hello Administ . venusbet venusbet
After all, what a great site and informative posts, I will upload inbound link – bookmark this web site? Regards, Reader.
I really love to read such an excellent article. Helpful article. Hello Administ . asyabahis asyabahis
Thank you for great article. Hello Administ . betforward extension betforward1.org
After all, what a great site and informative posts, I will upload inbound link – bookmark this web site? Regards, Reader.
Great post thank you. Hello Administ .
Hi, just required you to know I he added your site to my Google bookmarks due to your layout. But seriously, I believe your internet site has 1 in the freshest theme I??ve came across.
Hello! I could have sworn I’ve been to this blog before but after browsing through some of the post I realized it’s new to me.
Everything is very open and very clear explanation of issues. was truly information.
Thank you for great information. Hello Administ .
Thank you for great article. Hello Administ .
Nice article inspiring thanks. Hello Administ . venusbet deneme bonusu veren siteler
Hi, just required you to know I he added your site to my Google bookmarks due to your layout. But seriously, I believe your internet site has 1 in the freshest theme I??ve came across.
After all, what a great site and informative posts, I will upload inbound link – bookmark this web site? Regards, Reader.
After all, what a great site and informative posts, I will upload inbound link – bookmark this web site? Regards, Reader.
Thank you for great content. Hello Administ. Website Giriş için Tıklayın: marsbahis
Hello! I could have sworn I’ve been to this blog before but after browsing through some of the post I realized it’s new to me.
Hovardabet
Thank you for great information. Hello Administ .
Thank you for great article. Hello Administ .Website Giri� i�in T�klay�n: Bahisal Giri�
mostbetg
holiganbet
Thank you for content. Area rugs and online home decor store. Hello Administ . Website Giriş için Tıklayın: jojobet