Social Media And Customer Service
Social media opened a brand new chapter in communication. For all kinds of it, including customer service.
And even though many companies probably did not perceive some social media networks as customer service channels, they have to adapt to it and change perception.
Customers or prospects choose, how they connect to the companies, mostly the most convenient way. Of course, most convenient for them.
Let’s face it, no one wants to spend 30 minutes on phone, listening to a bad song that loops and then explain the story/problem five times until someone can really help; or to receive a template e-mail that is miles away from expected answer.
Social media and customer service should go hand in hand, but the same applies here – response on time or as quickly as possible. And what’s quickly enough?
According to Edison Research, 42% of consumers expect a response on social media within one hour, and 32% think that should be within 30 minutes.
In case the response comes later (or not at all), be prepared to face the wrath of the consumer.
And this is just the beginning. There are more interesting facts looking at the customer service and social media connection in this interesting infographic.
What surprised me the most was the fact that over 57% of consumers expect the social media customer service to be open 24/7 – indeed possible for some big/bigger brands, but not for everyone.
Social Media & Customer Service
My Opinion?
Customer service should be fast, reliable and to certain extent, personal. And I think that social media has the potential to bring all this. Actually it already does, the only problem is again, how fast can companies adapt.
No one wants to wait 2 days unless a question is answered. Neither in real life, nor on-line.
What About You?
Do you use social media as a customer service channel? What’s your experience – what was great and what can be better?
Follow & Share
Want more stories on breaking with the status quo? Browse our category Social Media, join us on Twitter, LinkedIn, Facebook, Pinterest, RSS and get our weekly E-mail Newsletter for updates and free bonus content.
Related Stories
Follow Category?Social Media |
Follow Author?Martin Michalik |
3 more
Follow Tags?customer servicecustomer service infographicfacebookinfograpic |
Hello! I could have sworn I’ve been to this blog before but after browsing through some of the post I realized it’s new to me.
Good info. Lucky me I reach on your website by accident, I bookmarked it. Madridbet , madridbet giriş , madridbet güncel giriş , madridbet yeni giriş , madridbet giriş
Thank you for great article. Hello Administ .Shellerim.org
Thank you for great article. Hello Administ .Obesity treatment . Obesity treatment Turkey , Obesity treatment in Turkey Website: http://www.santenette.com
Thank you for great article. Hello Administ .ders al
Hi, just required you to know I he added your site to my Google bookmarks due to your layout. But seriously, I believe your internet site has 1 in the freshest theme I??ve came across. Website: cami halısı istanbul
Thank you for great content. Hello Administ. Website: cami halısı istanbul
After all, what a great site and informative posts, I will upload inbound link – bookmark this web site? Regards, Reader. Website: http://www.santenette.com/
Hello! I could have sworn I’ve been to this blog before but after browsing through some of the post I realized it’s new to me. Website: http://www.santenette.com/
Hi, just required you to know I he added your site to my Google bookmarks due to your layout. But seriously, I believe your internet site has 1 in the freshest theme I??ve came across. Website: Cami Halısı
gazeteyenigun.com.tr spam website in world thank you
Thank you for great content. Hello Administ.
Thank you for great information. Hello Administ . Website: hacklink
Thank you for great article. Hello Administ .
Everything is very open and very clear explanation of issues. was truly information.
Thank you for great content. Hello Administ.
Hi, just required you to know I he added your site to my Google bookmarks due to your layout. But seriously, I believe your internet site has 1 in the freshest theme I??ve came across.
Thank you for great article. Hello Administ .
Good info. Lucky me I reach on your website by accident, I bookmarked it.
Thank you great post. Hello Administ .
Hi, just required you to know I he added your site to my Google bookmarks due to your layout. But seriously, I believe your internet site has 1 in the freshest theme I??ve came across.
After all, what a great site and informative posts, I will upload inbound link – bookmark this web site? Regards, Reader.
Thank you for great information. Hello Administ .
I really love to read such an excellent article. Helpful article. Hello Administ .
Great post thank you. Hello Administ .
Everything is very open and very clear explanation of issues. was truly information.
Thank you for great article. Hello Administ . Website Giriş için Tiklatın : https://www.melekhali.com.tr/
Google is google
Good info. Lucky me I reach on your website by accident, I bookmarked it.
yazarhaber.com.tr Under the moonlight, whispers of the wind tell tales of forgotten dreams
Thank you for great content. Hello Administ. Onwin , Onwin Giriş onwin
Thank you great posting about essential oil. Hello Administ . Website : cami halısı
Yazarhaber.com.tr It broadcasts matches unlimitedly without violating copyrights
Great post thank you. Hello Administ . Onwin Giriş Website: onwin
Nice article inspiring thanks. Hello Administ .
Nice article inspiring thanks. Hello Administ .
Hello! I could have sworn I’ve been to this blog before but after browsing through some of the post I realized it’s new to me. Website : cami halısı
I really love to read such an excellent article. Helpful article. Hello Administ .
Thank you for content. Area rugs and online home decor store. Hello Administ .
Everything is very open and very clear explanation of issues. was truly information.
Thank you for content. Area rugs and online home decor store. Hello Administ .
Thank you for content. Area rugs and online home decor store. Hello Administ . Onwin Giriş için Tıklayın onwin
Thank you great post. Hello Administ .Website Giriş için Tıklayın. Starzbet
Thank you for content. Area rugs and online home decor store. Hello Administ . Websiteye Giriş için Tıklayın. a href=”https://cutt.ly/SahabetSosyal/” title=”Sahabet” rel=”dofollow”>Sahabet
Good info. Lucky me I reach on your website by accident, I bookmarked it. Website Giriş için Tıklayın: tipobet
Nice article inspiring thanks. Hello Administ . Website Giriş için Tıklayın: tipobet
Thank you for content. Area rugs and online home decor store. Hello Administ . Website Giriş için Tıklayın: tipobet
Thank you great post. Hello Administ .Website Giriş için Tıklayın: tipobet
Great post thank you. Hello Administ . Website Giriş için Tıklayın: tipobet
Great post thank you. Hello Administ . Website Giriş için Tıklayın: tipobet
Hello! I could have sworn I’ve been to this blog before but after browsing through some of the post I realized it’s new to me.Website Giriş için Tıklayın: tipobet
Hi, just required you to know I he added your site to my Google bookmarks due to your layout. But seriously, I believe your internet site has 1 in the freshest theme I??ve came across.Website Giriş için Tıklayın: tipobet
After all, what a great site and informative posts, I will upload inbound link – bookmark this web site? Regards, Reader.
Thank you great posting about essential oil. Hello Administ . Website Giriş için Tıklayın: asyabahisgo1.com
Hi, just required you to know I he added your site to my Google bookmarks due to your layout. But seriously, I believe your internet site has 1 in the freshest theme I??ve came across.
Thank you great post. Hello Administ .
Hello, I’d appreciate it if you could review and approve my blog post. Thank you.
Nice article inspiring thanks. Hello Administ .
After all, what a great site and informative posts, I will upload inbound link – bookmark this web site? Regards, Reader.
Thank you for great information. Hello Administ .
Thank you for great information. Hello Administ .
Hi, just required you to know I he added your site to my Google bookmarks due to your layout. But seriously, I believe your internet site has 1 in the freshest theme I??ve came across.
Everything is very open and very clear explanation of issues. was truly information.
Thank you for great article. Hello Administ .
Thank you great posting about essential oil. Hello Administ .
Thank you for great article. Hello Administ .
Great post thank you. Hello Administ .
Hello! I could have sworn I’ve been to this blog before but after browsing through some of the post I realized it’s new to me.
Thank you great post. Hello Administ .
Great post thank you. Hello Administ .
I really love to read such an excellent article. Helpful article. Hello Administ .
Thank you for great content. Hello Administ.
Hi, just required you to know I he added your site to my Google bookmarks due to your layout. But seriously, I believe your internet site has 1 in the freshest theme I??ve came across.
Hello! I could have sworn I’ve been to this blog before but after browsing through some of the post I realized it’s new to me.
Unibahis
Thank you for great content. Hello Administ.
I really love to read such an excellent article. Helpful article. Hello Administ .
Thank you great post. Hello Administ .
Thank you great posting about essential oil. Hello Administ .
Hi, just required you to know I he added your site to my Google bookmarks due to your layout. But seriously, I believe your internet site has 1 in the freshest theme I??ve came across.
Everything is very open and very clear explanation of issues. was truly information.
Nice article inspiring thanks. Hello Administ .
Thank you great posting about essential oil. Hello Administ .
Thank you for great information. Hello Administ .
Great post thank you. Hello Administ .
Good info. Lucky me I reach on your website by accident, I bookmarked it.
Hi, just required you to know I he added your site to my Google bookmarks due to your layout. But seriously, I believe your internet site has 1 in the freshest theme I??ve came across.
After all, what a great site and informative posts, I will upload inbound link – bookmark this web site? Regards, Reader.
Hello! I could have sworn I’ve been to this blog before but after browsing through some of the post I realized it’s new to me.
Thank you for content. Area rugs and online home decor store. Hello Administ . Website Giri� i�in T�klay�n: Bahisal Giri�